Privacy Policy

Information you give us

Personal Information. When you use the Currency Hub Services, we may request for more details about you. This may include your name, date of birth, home address, email address, billing address, and the form(s) of identification you provide such as passport or driving license and the personal information contained within form of identification, landline telephone, mobile number. Additionally, we may ask for other payment details, including your bank account information and travel details such as travel dates and destinations. If you do not provide us the required information to process a transaction, we may not be able to proceed with your order.

Information we collect from your use of our services

We may collect information about you, the Currency Hub Services and how you use them. This may include:
Transactional information about our Services and how you use them. Information you provided to get in touch with us for any reason either in writing, by phone or any other means. This may for example be in-store at our branch, online services or through social media. Content you post on our website, including personal information or photographs. Details of your visits to the Online Services. CCTV footage/images from equipment at our branch for the purposes of prevention and detection of crime and public safety.

Security and Storage

At Currency Hub, we have a secure software and system to protect your personal information. Although, when transmitting personal information over the internet, please keep in mind that no transmission over the internet can be guaranteed secure. Thus, note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
We may store your information in printed or electronic format, in our business locations or in storage and data processing facilities that are owned and operated by our service providers.

Changes to Our Privacy Policy

If we make any changes to our Privacy Policy in the future, we will be updating it on our website. You may check our privacy policy to be informed about changes at any time. By providing us with your personal information, using the Online Services and/or any service or product offered via the Online Services, providing us with personal information in-store at our branch or over the telephone, or by placing orders after we have changed the terms of our Privacy Policy, you will be deemed to have accepted these changes. We may inform you of important changes to this Privacy Policy where we have your contact information.

How we use the information we collect

We may use your information for the following purposes:

Collecting payment, processing and fulfilling your order, providing order tracking facilities, or otherwise providing you with the information, products and services you may request from us. Complying with our legal and regulatory obligations (including fraud prevention, anti-money laundering and sanction screening). This may include checking the information you provide us against information from other sources. Engaging any contract between you and us for the Currency Hub online ordering Services. Contacting you via email or phone for advertising purposes.
Information we share

We do not share your personal information with companies or individuals outside of Currency Hub for advertising purposes.

Personal Information

We will only keep your personal information for as long as we are required to comply with our legal obligations

* This Privacy Policy was last updated on 05 September 2019.