Frequently Asked Questions
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Are the rates different for buying and selling foreign currencies?
Yes, the BUY and SELL rates for a particular currency are never the same. Customers often confuse between BUY and SELL rates. It is important to note that BUY rates are always higher than SELL rates. Currency Hub has a lower BUY rate and a higher SELL rate than most currency exchange businesses, hence a smaller margin in order to offer better rates to our customers.
How can I make payment for buying and selling foreign currencies?
Currency Hub only accepts cash for all foreign currency transactions. ATMs are located in every corner of the shopping center and all banks are located in Level 1- Westfield knox, Wantirna South.
What should I do if Currency Hub is out-of-stock of a currency that I wish to exchange?
Simply place an order in our store with a better price and pick it up next week. Currency Hub requires customers to pay full amount upfront. Minimum order is AUD 500.
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Do I need to present a form of ID to exchange foreign currency?
Yes, Currency Hub requires ID from customers who wish to exchange foreign currency due to Australian Government Legislation (The Anti-Money Laundering and Counter-Terrorism Financing Act 2006). An acceptable form of ID includes passport, proof of age card or an Australian driver’s license.
Is there a restriction on how much money I can exchange?
No, Currency Hub has no limit in the amount of currency exchanged, depending on the availability of stock in our store.
Can I make a request for specific denominations?
Yes, you may request for small, large or mix denominations, depending on the availability of stock in our store.
If I find a better rate elsewhere, will you match it?
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